Shipping & delivery of goods supplied within the UK will normally be achieved within 5 working days of acceptance of order. We will use whichever carrier we deem necessary to fulfill this service.
Trade Shipment Costs
The cost of shipment of order/s will be given at the time of the order being placed. Shipping is offered to all UK mainland & Island destinations. These prices will be displayed when you place your order.
Charges for European and, Rest of the World shipments will be displayed at the time of ordering.
Goods supplied outside the UK/Europe will normally be delivered within 10 – 15 working days.
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date.
Free UK shipping is available on all orders over £500.00
Free shipping is available for European destinations on all order over £600.00
Free shipping is available for the rest of the world orders over £800.00
Retail Shipment Costs
Shipping costs for retail customers, are displayed as you check out. You can obtain a shipping quote for your address as you process through the cart/checkout.
Free shipping is available for retail customers on purchases over £50.00.
All returns must be agreed in writing by contacting us first.
Goods can only be returned if they have not been used, and the anti-tamper seal has not been broken.
Returns are only accepted from UK based customers.
You can request a return within 30 days of receipt of your order for any reason provided that the above conditions are met.
The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Risk in the Goods shall pass to the Buyer upon delivery of the Goods.
Title / Property in the Goods shall not pass to the Buyer until payment in full has been made.
Until such times as the price of the goods has been paid, the buyer hereby irrevocably agrees that representatives of Woolnough’s Ltd may enter the buyers premises with such vehicles and equipment as may be necessary to remove the goods.
Any losses or pilferage’s during transit must be reported in writing within three days from the delivery date.
We will deliver to third party addresses provide that they are nominated with the order in writing.
For further information please see our ‘Terms & Conditions‘ page